Quality Policy

Satisfied customers and the continuous improvement of our products and services are our top priority.

Quality requirements and customer satisfaction

The success of our company can only be secured in the long term if we meet the expectations of our customers with appropriate and consistent performance (customer requirements as well as legal and regulatory demands). For us, quality means: constant alignment of requirements and performance. In selecting products, we adhere to the specific wishes of our customers.

The pursuit of quality runs like a thread through our company. Through our quality management system, we aim to eliminate or minimize sources of error. It is intended to ensure the quality of the services and products we create in the long term. Thus, we can convince our customers and the overseeing organization that quality is of utmost importance to us.

Employee

Quality is the responsibility of every employee, meaning that they put all their knowledge and skills at the service of the company. The management therefore sees it as their task to promote the sense of responsibility and quality awareness of the employees, to fundamentally regulate the responsibilities and processes for all quality-influencing activities and facts, and to monitor the effectiveness of the quality assurance measures.

Every single employee in the company is encouraged to contribute by avoiding mistakes through special attention, to think along, and to reliably complete the tasks assigned to them, thus contributing to the common success.

This conscious collaboration has been part of the company philosophy from the beginning, and everyone actively works to keep it alive. Our leaders allow openness and freedom, and our employees handle it responsibly. The tone of communication is friendly, and people meet each other with trust and respect.

Error Prevention

All employees are required to identify quality deviations and rectify them according to the quality management system. The principle of "error prevention instead of error correction" applies. We view quality deviations as an opportunity for a continuous improvement process at all levels of the company.

Legal and regulatory requirements

Through systematic regulation management, all applicable legal and regulatory requirements are identified. We are committed to fulfilling the legal requirements and other binding obligations.

Risks and Opportunities

With the help of the regulations on risk management, all risks that may impact product and service conformity as well as our ability to increase customer satisfaction are identified and addressed. Continuous review of information on innovations and new products ensures that the strategic direction and portfolio remain current and market-oriented.

Qualitymanagementsystem

The management manual and the applicable procedural instructions document our quality management system. The procedures established therein serve to implement our corporate policy. The effectiveness is regularly reviewed through internal and external audits.

The continuous improvement of the quality management system is a corporate commitment and thus a common standard for all employees in the company.