Quality policy
Our number one priority is to satisfy our customers and continuously improve our products and services.
Quality requirements and customer satisfaction
The success of our company can only be secured in the long term if we meet the expectations of our customers through a corresponding and constant level of performance (customer requirements and legal and official regulations). We believe that quality means ensuring that our performance constantly meets requirements. We select products based on the special wishes of our customers.
Pursuing quality has always been a key guiding principle throughout our company. We want to eliminate sources of error or reduce them to a minimum using our quality management system. It is designed to ensure the long-term quality of our services and the products we create. This enables us to assure our customers and the organisation that monitors us that quality is of utmost importance to us.
Employees
Quality is every employee’s concern, meaning that every single one applies all their knowledge and skills in the service of the company. For this reason, the company management see it as their duty to promote a sense of responsibility and awareness for quality amongst its employees, to fundamentally control the responsibilities and processes for all quality-related activities and circumstances, and to monitor the quality assurance measures.
Every single employee at the company is asked to make their contribution by taking special care to avoid errors, thinking proactively, carrying out the tasks entrusted to them reliably and thus contributing to the overall success of the company.
This spirit of mindful cooperation has been part of the company philosophy from the very beginning and everybody actively works to keep it thriving. Our managers allow for openness and freedom, while our employees act responsibly in this respect. The tone is friendly and people treat each other with trust and respect.
Avoiding errors
All employees are obligated to identify deviations in quality and resolve them in accordance with the quality management system. The following basic principle applies: “avoid errors rather than correcting them later”. We view deviations in quality as an opportunity to implement a continuous improvement process at all levels of the company.
Legal and regulatory requirements
All applicable legal and regulatory requirements are identified through systematic rule management. We are committed to fulfilling the legal requirements and other binding obligations.
Risks and opportunities
Risk management policies are in place to identify and address all risks that may impact product and service compliance and our ability to increase customer satisfaction. By constantly reviewing information on innovation and new products, we ensure that the strategic direction and the portfolio remain both up to date and in line with the market.
Quality management system
The Management Handbook and other applicable process instructions document our quality management system. The processes defined within them serve to implement our corporate policy. Their effectiveness is regularly checked in the form of internal and external audits.
The continuous improvement of the quality management system is a corporate obligation and thus a common standard for all employees in the company.
